Privacy Policy
Last updated: December 2024
Introduction
LearnHub UK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Register for an account
- Purchase a course
- Contact us for support
- Subscribe to our newsletter
- Participate in surveys or feedback forms
This information may include:
- Name and contact information (email, phone, address)
- Payment information (processed securely by third-party providers)
- Course progress and completion data
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device type and operating system
How We Use Your Information
We use the information we collect to:
- Provide and maintain our educational services
- Process transactions and deliver purchased courses
- Communicate with you about your account and courses
- Provide customer support and respond to inquiries
- Improve our website and services
- Send you updates about new courses and features (with your consent)
- Comply with legal obligations
Cookies and Local Storage
Our website uses cookies and local storage to enhance your browsing experience:
- Essential Cookies: Required for basic site functionality
- Preference Cookies: Remember your settings and preferences
- Local Storage: Store course progress and shopping cart information
You can control cookie settings through your browser preferences, though disabling certain cookies may affect site functionality.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing services
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Business Transfers: In the event of a merger or sale, customer information may be transferred as part of the business assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your information to another service
- Objection: Object to certain types of processing
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course progress and completion data may be retained indefinitely to maintain your learning records.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
LearnHub UK
42 King's Road
London SW3 4UD
United Kingdom
Email: [email protected]
Phone: +44 20 7946 0958